Refund and Returns Policy for ClimbingGearStore
Effective Date: December 7, 2024
At ClimbingGearStore, we are committed to providing you with high-quality products and excellent customer service. If for any reason you are not completely satisfied with your purchase, we offer a straightforward refund and returns process to ensure your satisfaction. Please review our Refund and Returns Policy below.
1. Return Eligibility
You may return most products within 30 days from the date of purchase for a full refund or exchange, subject to the following conditions:
- The item must be unused, in its original packaging, and in the same condition as when it was received.
- Products must not be damaged or altered in any way.
- Items purchased as part of a bundle or promotion may have specific return conditions; please review the specific terms at the time of purchase.
2. Non-Returnable Items
Some items are non-returnable due to health, safety, or hygiene reasons, including:
- Climbing shoes, apparel, and undergarments
- Opened or used food or drink products
- Gift cards and digital downloads
We encourage you to double-check the product description and size guides before making a purchase.
3. Return Process
To initiate a return, follow these steps:
- Contact Us: Reach out to our customer service team at info@climbinggearstore.click or call us at (218) 564-5245 to inform us of your intent to return the product. Please include your order number, product name, and reason for return.
- Return Authorization: We will provide you with a Return Authorization (RA) number, which must be included in your return package.
- Return Shipping: The customer is responsible for return shipping costs unless the return is due to a defective product or an error on our part. We recommend using a trackable shipping method to ensure the return is safely delivered to us.
- Inspecting Returns: Once we receive your return, we will inspect the product to confirm it meets the eligibility criteria. If everything is in order, we will process your refund or exchange.
4. Refunds
Refunds will be issued to the original payment method used for the purchase. Once your return is approved, we will process your refund within 5-7 business days. Please note that it may take additional time for the funds to appear in your account depending on your bank or payment provider.
5. Exchanges
If you wish to exchange a product, please let us know when you contact us for a return. Once we receive the returned item, we will send you the replacement product. The customer is responsible for any shipping fees associated with the exchange, except in cases where the item was defective or damaged.
6. Damaged or Defective Products
If you receive a damaged or defective item, please contact us immediately at info@climbinggearstore.click with your order details and photos of the damage. We will cover the cost of return shipping and offer a replacement or full refund.
7. Refund Timeline
Refunds typically take 5-10 business days to process, depending on the payment method used. You will receive an email confirmation once your refund has been processed.
8. Return Shipping Costs
In most cases, customers are responsible for return shipping costs. However, if your return is due to an error on our part or a defective product, we will cover the return shipping charges.
9. International Returns
For international customers, the return process is the same, but you will be responsible for both return shipping costs and any duties or taxes that may apply. We recommend using a trackable shipping service for international returns.
10. Contact Us
If you have any questions or need assistance with your return or refund, please contact us using the information below:
ClimbingGearStore
Street: 12581 340th St Menahga, Minnesota (MN), 56464
Phone: (218) 564-5245
Email: info@climbinggearstore.click
Website: climbinggearstore.click