Sales Policy for ClimbingGearStore
Effective Date: December 7, 2024
At ClimbingGearStore, we strive to offer our customers high-quality climbing gear and outdoor products that are reliable and durable. This Sales Policy outlines the terms and conditions under which we sell products through our online store. By purchasing from us, you agree to the terms set forth in this policy.
1. Product Availability
Our online store lists a variety of climbing and outdoor adventure gear, all available for purchase at the time of listing. However, availability may vary based on demand and stock levels. While we make every effort to ensure our product listings are up to date, we cannot guarantee the availability of all items at all times. If an item is out of stock after you have placed your order, we will notify you promptly and offer either an alternative product or a full refund.
2. Pricing
The prices listed on our website are in U.S. dollars and are subject to change without prior notice. We reserve the right to adjust prices due to fluctuations in costs or promotions. All prices include applicable taxes and fees unless otherwise stated.
Discounts, sales, and promotions may apply to specific products and will be clearly communicated on the website. These discounts are valid only during the promotional period and cannot be combined with other offers unless specified.
3. Order Confirmation and Acceptance
Once your order is placed, you will receive an order confirmation email with details of your purchase. Please note that this confirmation does not constitute acceptance of your order. Your order is only accepted once it is processed, and payment has been authorized. We reserve the right to refuse or cancel an order at any time for reasons including product availability, pricing errors, or suspected fraudulent activity.
4. Payment Methods
We accept a variety of payment methods for your convenience, including:
- Credit cards (Visa, MasterCard, American Express)
- PayPal
- Debit cards
Payment is due at the time of purchase. Your payment will be processed immediately, and the funds will be transferred accordingly. In case of issues with payment authorization, we will notify you promptly and request alternative payment methods.
5. Shipping and Delivery
We offer shipping within the United States and internationally. Shipping fees are calculated at checkout based on the delivery location and the weight of the products in your cart.
For U.S. orders, we aim to ship within 1-2 business days after payment processing. Delivery times will vary depending on the shipping method selected and the destination. Standard domestic shipping typically takes between 5-7 business days.
For international orders, shipping times and costs may vary depending on the destination country and customs procedures. International customers are responsible for any import duties or taxes incurred during shipping.
6. Order Cancellations
You may cancel your order at any time before it is processed for shipment. If you wish to cancel your order, please contact us immediately at info@climbinggearstore.click or call us at (218) 564-5245. Once your order has been processed and shipped, it cannot be canceled. In such cases, you will need to follow our Returns Policy to return the product.
7. Damaged or Defective Products
If you receive a damaged or defective product, please contact our customer service team as soon as possible. We will either issue a full refund or send you a replacement product at no additional charge. Please provide photographs of the damage and your order number when contacting us.
8. Backorders
If an item is temporarily out of stock but still available for purchase, it will be marked as a backorder. By placing an order for a backordered item, you acknowledge that your order may take longer to fulfill. We will notify you of the expected delivery time and keep you updated on your order status.
9. Returns and Exchanges
We accept returns and exchanges according to our Refund and Returns Policy. To ensure you are completely satisfied with your purchase, please review our return process and timeframes. Items that are returned or exchanged must meet the criteria outlined in our returns policy.
10. Customer Service
We are committed to providing excellent customer service. If you have any questions about our products, need assistance with your order, or want to inquire about anything related to our products, please contact us:
ClimbingGearStore
Street: 12581 340th St Menahga, Minnesota (MN), 56464
Phone: (218) 564-5245
Email: info@climbinggearstore.click
Website: climbinggearstore.click